Our main policy is: “What you share with your agent, stays with your agent”

But in order to provide our intelligent services, we may need to process privacy-sensitive or personal data. Nonetheless, Illuminoo B.V. (and subsidiaries) observes due care in processing and protecting personal data, according to the requirements of the applicable data protection legislation.

This means we:

  • clearly specify our purposes before we process personal data, by using this Privacy Statement;
  • limit our collection of personal data to only the personal data needed for legitimate purposes;
  • first ask for explicit permission to process your personal data in cases where your permission is required;
  • take appropriate security measures to protect your personal data and we demand the same from parties who process personal data on our behalf;
  • respect your right to inspect, correct or delete your personal data held by us.

Illuminoo B.V. (or one of its direct subsidiaries) is responsible for all data processing. In this privacy statement, we will explain which personal data we collect and for which purposes. We recommend that you read it carefully.

This privacy statement was last amended on 18-09-2017.

Use of Personal Data

Most of your personal data (or any data resulting from analysis by our technology) will be retained solely by the personal agents on your own devices. But for some of our online services you may need to provide certain data to us (e.g. when doing online purchases or sharing data with other users), that could be personal data. We will only retain and use the personal data provided directly by you or for which it is clear that it has been supplied to us to be processed.

We use the following data for the purposes as mentioned in this Privacy Statement:

  • Name and address
  • Billing address
  • Email address
  • Payment details
  • Profile picture


Certain features of our service require you to register beforehand. After your registration we will retain your user name and the personal data you provided. We will retain this data so that you do not have to re-enter it every time you visit our website, to contact you in connection with the execution of the agreement, invoicing and payment, and to provide an overview of the products and services you have purchased from us.

We will not provide the data linked to your user name to third parties, unless it is necessary for the execution of the agreement you concluded with us or if this is required by law. In the event of suspicion of fraud or misuse of our website we may hand over personal data to the entitled authorities.

Customer Portal

Within our customer portal, you can access an administration environment where you can set, specify and change settings.


Other than the advertisements on the website, we can inform you about new products or services: by e-mail, or via social media.

Contact Form and Newsletter

We have a newsletter to inform those interested of our agents and/or services. Each newsletter contains a link with which to unsubscribe from our newsletter. Your email address will be added to the list of subscribers only with your explicit consent.

If you fill out a contact form on the website or send us an email, the data you provide will be retained for as long as is necessary depending on the nature of the form or the content of your email, to fully answer and correctly handle your message or email.


We will not publish your customer data.

Providing Data to Third Parties

Your data will not be provided to third parties. But our website features social media buttons, that are used by other social network providers to collect your personal data.


We take security measures to reduce misuse of and unauthorized access to personal data.

We do keep statistics on our website, but these are kept anonymous at all times.

Third-party Websites

This statement is not applicable to third-party websites connected to this website through links. We cannot guarantee that these third parties will handle your personal data in a secure and careful manner. We recommend you read these websites’ privacy statements before making use of these websites.

Changes to this Privacy Statement

We reserve the right to modify this statement. We recommend that you review this statement regularly, so that you remain informed of any changes.

Inspection and Modification of your Data

You can always contact us at info@illuminoo.com if you have any questions regarding our privacy policy or wish to review, modify or delete your personal data.